Mystery Shopping / Operational Audits
Mystery Shops
Mystery Shops offer businesses a chance to view operations through the lens of a customer. Recognizing the axiom that “the customer is king,” this tool deploys Mystery Shoppers to assess customer service experiences. In this way, detailed and unbiased feedback from a customer’s point of view is gathered and can be used to measure, monitor and maintain operational standards within an organization.
Unbiased feedback evaluates staff on aspects like body language, efficiency, knowledge and problem resolution. TGC expertly analyzes this feedback, presenting actionable data to highlight strengths and areas of growth. This service aids clients in exceeding customer expectations and gaining a competitive advantage.
Operational Audits
These audits focus on evaluating a brand’s adherence to their operational standards. Comprehensive reports, often available on the same day, pinpoint areas of concern using tools like spreadsheets and photos, allowing companies to quickly spot, track and rectify any problem areas immediately.
TGC auditors, trained specifically in brand standards, employ a digital platform to capture and analyze all audit facets. Tailored to the exact experience at the time of assessment, these audits enable businesses to fortify their competitive position. Numerous sectors, from Health Care, Retail, Hospitality and Gaming to Transportation and Pharmaceuticals, have benefitted from our auditing expertise.