What Does Self-Confidence Mean To You?

What is Assertiveness?

What is Self-Confidence?

The Four Styles

Obstacles to Our Goals

Types of Negative Thinking

Case Study

Personal Application

Communication Skills

Listening and Hearing; They Aren’t the Same Thing

Asking Questions

Body Language

The Importance of Goal Setting

Why Goal Setting is Important

Setting SMART Goals

Our Challenge to You

Feeling the Part

Identifying Your Worth

Creating Positive Self-Talk

Identifying and Addressing Strengths and Weaknesses

Looking the Part

The Importance of Appearance

The Role of Body Language

First Impressions Count

Sounding the Part

It’s How You Say It

Sounding Confident

Using “I” Messages

Powerful Presentations

What to Do When You’re on the Spot

Using STAR to Make Your Case

Coping Techniques

Building Rapport

Expressing Disagreement

Coming to Consensus

Dealing with Difficult Behaviour

Dealing with Difficult Situations

Key Tactics