Understanding Lean

About Six Sigma

About Lean

History Behind Lean

Toyota Production Systems

The Toyota Precepts

Liker’s Toyota Way

Philosophy

Process

People and Partners

Problem Solving

The TPS House

The Goals of TPS

The First Pillar: Just In Time (JIT)

The Second Pillar: Jidoka (Error-Free Production)

Kaizen (Continuous Improvement)

The Foundation of the House

The Five Principles of Lean Business

Value

Value Stream

Flow

Pull

Seek Perfection

The First Improvement Concept (Value)

Basic Characteristics

Satisfiers

Delighters

Applying the Kano Model

The Second Improvement Concept (Waste)

Muda

Mura

Muri

The New Wastes

The Third Improvement Concept (Variation)

Common Cause

Special Cause

Tampering

Structural

The Fourth Improvement Concept (Complexity)

What is Complexity?

What Causes Complexity?

The Fifth Improvement Concept (Continuous Improvement)

The PDSA Cycle (Plan, Do, Study, Act)

The DMAIC Method

The Improvement Toolkit

Gemba

Genchi Genbutsu

Womack’s Principle

Kaizen

A Roadmap for Implementation