Setting Expectations

Defining the Requirements

Identifying Opportunities for Improvement and Growth

Setting Verbal Expectations

Putting Expectations in Writing

Setting Goals

Understanding Cascading Goals

The SMART Way

The Three P’s

Helping Others Set Goals

Assigning Work

General Principles

The Dictatorial Approach

The Apple-Picking Approach

The Collaborative Approach

Degrees of Delegation

Level One: Complete Supervision

Level Two: Partial Supervision

Level Three: Complete Independence

Implementing Delegation

Deciding to Delegate

To Whom Should You Delegate?

Providing Instructions

Monitoring the Results

Troubleshooting Delegation

Providing Feedback

Characteristics of Good Feedback

Feedback Delivery Tools

Informal Feedback

Formal Feedback

Managing Your Time

The 80/20 Rule

The Urgent/Important Matrix

Using a Productivity Journal

Using Routines and Rituals to Simplify Your Workday

Resolving Conflict

Using a Conflict Resolution Process

Maintaining Fairness

Seeking Help From Within the Team

Seeking Help from Outside the Team

Ten Tips for Special Situations

What to Do If You’ve Been Promoted From Within the Team

What To Do If You’re Leading a Brand New Team

What to Do if You’re Taking on an Established Team

A Survival Guide for the New Supervisor

Ask the Right Questions of the Right People

Go to Gemba

Keep Learning!