Is it Better to be Loved or Feared?

The Case for Fear

The Case for Love

The Case Against Either

The Middle Ground

Leadership as Service

Top-Down Hierarchies

A Lateral Perspective

Know Your Employees

Genuine Empathy and the Power to Lead

Leadership by Design

Begin With the End in Mind

Setting Goals

Determining Values

A Mission Statement

Understanding Motivation

Dramatism

The Pentad

Guilt and Redemption

Identification

Constructive Criticism

What are Your Intentions?

A Positive Vision of Success

Feedback Sandwich

Following up (Versus Badgering)

The Importance of Tone

Lighting a Fire

Calming a Storm

Adult Versus Parent

Changing the Script

Trusting Your Team

Dangers of Micromanaging

Delegation and Anxiety

Aces in Their Places

Celebrating Success

Earning the Trust of Your Team

Honesty

Reliability

Availability

Openness

Building and Reinforcing Your Team

Identifying Team Strengths and Weaknesses

Identify Team Roles

Design Exercises with Specific Goals

What to Avoid

You are the Boss of You

What Kind of Person Would You Follow?

Self-Awareness

Self-Improvement

Keeping Your Balance