Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing

Asking Questions

Communicating with Power

Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Making Small Talk and Moving Beyond

Starting a Conversation

The Four Levels of Conversation

Moving the Conversation Along

Asking for Examples

Using Repetition

Using Summary Questions

Asking for Clarity and Completeness

Remembering Names

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh…I’ve Forgotten Your Name

Influencing Skills

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

Bringing People to Your Side

A Dash of Emotion

Plenty of Facts

Bringing It All Together

Sharing Your Opinion

Using I-Messages

Disagreeing Constructively

Building Consensus

Negotiation Basics

Preparation

Opening

Bargaining

Closing

Making an Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive