Identifying Your Audience

Performing a Needs Analysis

Creating an Audience Profile

Identifying Key Questions and Concerns

Creating a Basic Outline

Outlining the Situation

Identifying the Task That Had to Be Performed

Listing the Actions You Took

Revealing the Results

Organizing the Program

Making Organization Easy

Organizational Methods

Classifying and Categorizing

Fleshing It Out

Identifying Appropriate Sources

Establishing Credibility

The Importance of Citations

Putting It All Together

Writing Your Presentation

Adding a Plan B

Reviewing, Editing, and Rewriting

Being Prepared

Checking Out the Venue

Gathering Materials

A 24 Hour Checklist

Overcoming Nervousness

A Visit from the Boss

Preparing Mentally

Physical Relaxation Techniques

Appearing Confident in Front of the Crowd

Delivering Your Speech (I)

Starting Off on the Right Foot

Using Visual Aids

Checking the Volume of Your Voice

Delivering Your Speech (II)

Adjusting on the Fly

Gauging Whether Breaks Are Required

Wrapping Up and Winding Down

Questions and Answers

Ground Rules

Answering Questions That Sound Like an Attack

Dealing With Complex Questions