Understanding Training and Facilitation

What is Training?

What is Facilitation?

Identifying Appropriate Situations

Gathering Materials

Identifying Participants’ Needs

Reviewing the Materials

Identifying and Resolving Gaps

Creating a Lesson Plan

Planning for the Basics

Adding Slack Time

Creating a Plan B

Choosing Activities

Types of Activities

Preparing for Emergencies

What to Do When Activities Go Wrong

Preparing for the Workshop

Creating a Materials List

Gathering Participant Information

Setting Up the Physical Location

Making a Good First Impression

Greeting Participants

Being Prepared

Using Icebreakers and Energizers

Delivery Tips and Tricks

Using Visual Aids

Creating Supporting Materials

Break!

Keeping it Interactive

Encouraging Discussion

Using Group Work

The Power of Sticky Notes

Dealing With Difficult Participants

The Ground Rules

Challenges and Solutions

Handling Interruptions

Tackling Tough Topics

Tough Stuff to Watch Out For

Adjusting Your Material For a Sensitive Issue

Dealing With Sensitive Issues in the Workshop