Understanding Knowledge Management

What is Knowledge

What is Knowledge Management

A Brief History

Applications in the Workplace

Dos and Don’ts

Data, Information, and Knowledge

The Tacit Mode

The Explicit Mode

Identifying Conversion Categories

The Knowledge Management Life Cycle

Understanding Episodes

Acquisition

Knowledge

Integration

The New Knowledge Management Paradigm

Paradigms of the Past

The New Paradigm

Implications and Applications

The Knowledge Management Endgame

Knowledge Management Models

The Nonaka and Takeuchi Model (SECI)

Wiig Model

Kakabadse Model

Boisot Model

Building a Knowledge Management Rationale

Why Rationale is Necessary

Building a Business Case

Finding Success Stories

The Commoditization/Customization Model

Customizing Knowledge Management Definitions

Components of a Knowledge Management Definition

Customizing the Components

Sample Definitions

Creating a KMBOK

Implementing Knowledge Management in Your Organization

Gathering Support

Identifying Opportunities for Revenue Streams

Key Knowledge Management Techniques

A Map for Success

The No-Budget Scenario

Tips for Success

About the Chief Knowledge Officer

Knowledge Management Skill Checklist

The Knowledge Management Imperative

The Hype Curve

Barriers and Helpers to Success

Advanced Topics

The Knowledge Management Maturity Model

Absorptive Capacity

Rustiness

Process Model Types