Creating the Program

Performing a Needs Analysis

Writing the Basic Outline

Structuring the Information

Researching, Writing and Editing

Presentation- Basic Outline

Choosing Your Delivery Methods

Basic Methods

Advanced Methods

Basic Criteria to Consider

Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing

Asking Questions

Communicating With Power

Non-Verbal Communication Skills

Body Language

Gestures

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Overcoming Nervousness

Preparing Mentally

Physical Relaxation Techniques

Appearing Confident in Front of the Crowd

Creating Fantastic Flip Charts

Required Tools

The Advantages of Pre-Writing

Using Colours Appropriately

Creating a Plan B

Creating Compelling PowerPoint Presentations

Required Tools

Tips and Tricks

Creating a Plan B

Wow ‘Em With the Whiteboard

Traditional and Electronic Whiteboards

Using Colours Appropriately

Creating a Plan B

Vibrant Videos and Amazing Audio

Required Tools

Tips and Tricks

Creating a Plan B

Pumping it Up a Notch

Make Them Laugh a Little

Ask Them a Question

Encouraging Discussion

Dealing With Questions