• What is Recruitment?
• Challenges and Trends
• Sourcing Candidates
• Requirements

The Selection Process

• Job Analysis and Descriptions
• The Approach
• The Recruitment Interview

Goal Setting

• Using The GROW Model
• Identifying Goal Areas
• Setting SMART Goals
• Using a Productivity Journal

The Interview

• Phone Interviews
• Traditional Interviews
• Situational Interviews
• Stress Interviews

Types of Interview Questions

• Direct Questions
• Non-Direct Questions
• Hypothetical or Situational Questions
• Behavioural Descriptive Questions

• Expectancy Effect
• Primacy Effect
• Obtaining bias Information
• Stereotyping

The Background Check

• Preparation
• Data Collection
• Illegal Questions
• Being thorough without being Pushy

Making your Offer

• Outlining the Offer
• Negotiation Techniques
• Dealing with difficult Issues
• Sealing the Deal

Orientation and Retention

• Getting off on the Right Track
• Your Orientation Program
• The Check-list
• Following Up

Measuring the Results

• Cost Breakdown
• Employee Quality
• Recruiter Effectiveness
• Fine Tuning