Introduction to Sensitivity Training

Definition

History

Who Needs it?

Goals

Benefits

Raising Awareness

Interaction

Behavioural Changes

Productive Workplace

Stereotypes

Explicit

Implicit

Purpose

Effects

Discrimination

Employer Responsibility

HR and Best Practices

Elephant in the Room

Overcoming Stereotypes

Sex and Gender Stereotypes

Employer Responsibility

HR and Best Practices

Elephant in the Room

Overcoming Stereotypes

Age

Employer Responsibility

HR and Best Practices

Elephant in the Room

Overcoming Stereotypes

Disabilities

Employer Responsibilities

HR and Best Practices

Elephant in the Room

Overcoming Stereotypes

Religion

Employer Responsibilities

HR and Best Practices

Elephant in the Room

Overcoming Stereotypes

Handling Complaints (I)

Develop Process

Publish Process

Train Employees

Assess the Effectiveness of the Process

Handling Complaints (II)

Gather Information from the Complainant

Evaluate the Credibility of the Complaint

Interview Those Involved

Take Action Against the Offender