What Is Workplace Harassment?

How to Identify

Costs to Your Business

The Legal Side of Harassment

Psychological

Identifying the Bully

Abusive Workplace Behaviours

Bullying and Personality Disorders

Narcissism

How to Handle Workplace Violence

Types of Behaviour

Target the Behaviour, Not the Person

Implement an Action Plan

Risk Assessment (I)

Understanding Anger and Aggression

Defusing & De-escalating Strategies

Communication Skills

Tactical Options

Risk Assessment (II)

Identifying the Hazard

Assessing the Risk

Controlling the Risk

Evaluating & Review

Being the Victim

What is Not Considered Bullying

Steps to Take

Checklist for Employers

4 Step Process

Addressing All Employees

Code of Ethics

Policy and Procedures

Interview Process

Identify a Bully in the Interview Process

Warning Signs

Bullying Scenario

Investigation Process

Advising Your Supervisor

Lodging the Complaint

Initial Response

The Investigation

The Findings

Review & Closure

Developing a Workplace Harassment Policy

Scope and Philosophy

Principles

Intent

Options

Informal Complaint Process

Formal Investigation Process