Understanding Facilitation

What is Facilitation?

When is Facilitation Appropriate?

What is a Facilitator?

Process vs. Content

About Process

About Content

A Facilitator’s Focus

Laying the Groundwork

Choosing a Facilitated Approach

Planning for a Facilitated Meeting

Collecting Data

Tuckman and Jensen’s Model of Team Development

Stage One: Forming

Stage Two: Storming

Stage Three: Norming

Stage Four: Performing

Building Consensus

Encouraging Participation

Gathering Information

Presenting Information

Synthesizing and Summarizing

Reaching a Decision Point

Identifying the Options

Creating a Short List

Choosing a Solution

Using the Multi-Option Technique

Dealing with Difficult People

Addressing Disruptions

Common Types of Difficult People and How to Handle Them

Helping the Group Resolve Issues on Their Own

Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction

Restating and Reframing Issues

Getting People Back on Track

About Intervention

Why Intervention May Be Necessary

When to Intervene

Levels of Intervention

Intervention Techniques

Using Your Processes

Boomerang it Back

ICE It: Identify, Check for Agreement, Evaluate How to Resolve